Our members’ commitments align with our shared value (the principles of humaneness) and mission. Below are the commitments that Quebec’s community crisis centers
consistently strive to honour.
Accessibility 24 hours a day, 7 days a week
Providing front-line crisis intervention services, without ever sending callers to voicemail, without delays, at all hours of the day and night.
Offering an Alternative to Emergency Services
We offer an alternative to hospital emergency rooms, and contribute to a decrease in hospitalization times in psychiatric units, as well as reducing police intervention and criminal proceedings.
Assessing Risk and Intervening Effectively
In crisis intervention, assessing risk of harm is of paramount importance. We assess the suicidal, para-suicidal and homicidal nature of the situation, as well as the risk of aggression, of decompensation and drug use.
Prioritizing Partnerships
Working with family and friends, as well as institutional and community partners, our crisis centers are committed to working in harmony and solidarity, while respecting
differences and complementarities.